All of the Job Applicants for a Sales Position Are

question 4

Multiple Choice

All of the job applicants for a sales position are asked "What would you do when a customer complains that it takes too long to receive service?" This type of question is known as a(n) ________ interview question.

• A)unstructured
• B)situational
• C)personality
• D)ad hoc

---

Definitions:

Attitudes

Mental and emotional entities that embody an individual's degree of like or dislike for an item, which influence their thoughts and behavior toward it.

Reliability

Is the degree to which procedures yield consistent results.

Generalizability

The extent to which findings from a particular study or research can be applied across different settings, populations, or contexts.

Validity

The degree to which a test, tool, or research accurately measures or assesses what it claims to measure.