Operant Conditioning Theory Presents Four Major Techniques That Managers Can

question 69

Essay

Operant conditioning theory presents four major techniques that managers can use to influence the behavior of subordinates. Discuss each of these techniques and give a specific example of how a manager could use each of these techniques in attempting to change a subordinate's behavior.

Comprehend strategies for writing persuasive claim messages and the importance of clear demands and documentation.

Differentiate between direct and indirect strategies in organizing bad-news messages.

Realize the role of documentation in supporting information presented in business reports.

Understand the process and importance of preparing for business presentations, including the relevance of considering the audience and the type of presentation.

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Definitions:

Montgomery Bus Boycott

A pivotal civil rights protest in 1955-1956 in Montgomery, Alabama, where African Americans refused to ride city buses to challenge racial segregation.

Rosa Parks

An African American civil rights activist whose refusal to give up her seat on a Montgomery, Alabama bus in 1955 became a symbol of the fight against racial segregation.

NAACP

The National Association for the Advancement of Colored People, an organization founded in 1909 to fight for the civil rights of African Americans.

Executive Secretary

A high-ranking administrative assistant or officer who provides support to top executives by handling communication, organizing schedules, and performing administrative duties.