Excellence Involves Challenging Ourselves

question 16

Multiple Choice

Excellence involves challenging ourselves.Which of the following would be considered challenging for a nurse who has been in his or her role for less than 1 year?

• A)Performing a highly complicated technical skill that he or she has done a number of times before
• B)Modifying the plan of care for a patient for whom he or she has cared for the past 4 days
• C)Responding to a satisfaction survey sent by the school from which he or she recently graduated
• D)Accepting an invitation to speak at a regional professional meeting

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Definitions:

Customer Relationship Management (CRM)

A business philosophy and set of strategies, programs, and systems that focus on identifying and building loyalty among the firm’s most valued customers.

Straight Rebuy

A purchasing situation in which a buyer reorders a product or service without modifications or shopping around.

Buying Center

A group within an organization responsible for evaluating and making purchasing decisions.

Straight Rebuy

A purchasing scenario in business-to-business transactions where an organization reorders a good or service without modification from the same supplier.