It Appears That Many Nurses Use Avoidance to Manage Conflict

question 17

Multiple Choice

It appears that many nurses use avoidance to manage conflict.However,this does not generally resolve the problem because:

• A)Avoiding will generate a win-win situation.
• B)Avoiding a conflict ultimately causes tension among team members and negatively influences the care environment.
• C)Most staff are not capable of fully avoiding or ignoring a problem and so they begin to compromise with the other group,which yields a win-win situation.
• D)Most problems that are ignored generally improve with time.

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Definitions:

Emotion-focused Strategy

This refers to stress management techniques that aim to reduce the emotional impact of a stressor by changing one's emotional reaction, rather than addressing the stressor directly.

Problem-focused Strategy

Coping mechanisms aimed directly at eliminating or reducing the source of stress through active problem solving.

Anxiety Level

The degree or intensity of feelings of worry, nervousness, or unease, typically about an imminent event or something with an uncertain outcome.

Frustration-aggression Hypothesis

A psychological theory suggesting that aggression is often the result of frustration, which occurs when an individual's goal-directed behavior is blocked.