Formulating a Plan to Close the Quality Gap

question 4

Multiple Choice

Formulating a plan to close the quality gap

• A)requires a strong customer focus.
• B)is the exclusive responsibility of top management.
• C)is an example of finding ways to measure quality.
• D)is the responsibility of manufacturing.
• E)should be done by qualified TQM consultants.

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Definitions:

Universal Definition

A description or concept that is agreed upon and accepted by all parties or cultures.

Family

A social unit consisting of parents and their children, considered as a group, whether dwelling together or not.

Family Patterns

The recurring characteristics or dynamics seen within family units, including structures, roles, behaviors, and interactions.

Deteriorating

The process of becoming progressively worse in condition, quality, or performance.