Quality Circles Are a Valuable Tool for TQM Because They

question 13

Multiple Choice

Quality circles are a valuable tool for TQM because they

• A)solicit employee suggestions for improvement.
• B)identify and rework defective products.
• C)are used by top managers to communicate their intentions to workers.
• D)design high-quality products.
• E)survey customer attitudes about quality.

---

Definitions:

Trust

The firm belief in the reliability, truth, ability, or strength of someone or something.

Policies

A course or principle of action adopted or proposed by an organization or individual.

Barriers

Obstacles or impediments that prevent or hinder progress towards a goal.

Engagement

The active involvement or participation in activities, work, or discussions.