A Hospital Examines Its Processes Closely and Then Changes Them

question 9

Multiple Choice

A hospital examines its processes closely and then changes them radically to become more patient-centered.Among the changes are new ways of doing tasks and new groupings of workers.This is an example of

• A) restructuring.
• B) reengineering.
• C) total quality management (TQM).
• D) benchmarking.
• E) downsizing.

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Definitions:

Referral Interview

An interview that occurs when a job candidate is recommended by an employee or trusted person within the hiring company.

Job Search

The process of actively looking for employment opportunities.

Workforce

The group of people who are engaged in or available for work, either in a country or in a specific sector.

Referral Interview

An informational conversation with someone referred by a contact who can provide insights into a job, company, or industry.