Describe the Philosophy of Total Quality Management

question 5

Essay

Describe the philosophy of total quality management.A.V.Feigenbaum.Deming identified a number of steps that should be part of any TQM program.He argued that management should embrace the philosophy that mistakes,defects,and poor-quality materials are not acceptable and should be eliminated.He suggested that the quality of supervision should be improved by allowing more time for supervisors to work with employees and by providing them with the tools they need to do the job.Deming recommended that management should create an environment in which employees will not fear reporting problems or recommending improvements.He believed that work standards should not only be defined as numbers or quotas,but should also include some notion of quality to promote the production of defect-free output.He argued that management has the responsibility to train employees in new skills to keep pace with changes in the workplace.In addition,he believed that achieving better quality requires the commitment of everyone in the company.

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Definitions:

Organizational Buyers

Entities that purchase goods and services for use in the production of other products or services, for resale, or for organizational operation.

Buyer's Needs

The requirements or desires that consumers have when looking to purchase products or services.

Tying Agreements

Contractual agreements where the sale of one product is conditional on the purchase of another, often unrelated, product.

U.S. Justice Department

The federal executive department responsible for the enforcement of the law and administration of justice in the United States.