How Many Minutes Does the Average Customer Spend in the System

question 61

Multiple Choice

How many minutes does the average customer spend in the system?

• A)7.
• B)8.
• C)9.
• D)10.
• E)11.
• During the early morning hours,customers arrive at a branch post office at the average rate of 45 per hour (exponential interarrival times),while clerks can handle transactions on an average of 4 minutes each (exponential).

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Definitions:

Immediate Predecessors

Activities or tasks that must be completed directly before a subsequent activity or task can begin, in a project or process sequence.

Critical Path

The longest sequence of tasks in a project, which determines the shortest possible duration to complete the project.

Slack

The amount of time a task in a project can be delayed without causing a delay to subsequent tasks or the project finish date.

Activity Duration

The total time taken from the start to the completion of an activity or task within a project.