If Clerk Cost Is $30 Per Hour and Customer Waiting

question 39

Multiple Choice

If clerk cost is $30 per hour and customer waiting time represents a cost of $20 per hour,how many clerks can be justified on a cost basis?

• A)2.
• B)3.
• C)4.
• D)5.
• E)6.
• Customers filter into a record shop at an average of 1 per minute (exponential interarrivals)where the service rate is 15 per hour (exponential service times).

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Definitions:

Depersonalization

A psychological experience where individuals feel detached from their own thoughts, feelings, or sense of identity.

Idealism

A philosophical approach that posits reality is based on ideas, values, or ideals, often leading to the belief in a perfect state of being.

Job Autonomy

The degree of freedom and independence a person has in their job, including the ability to make decisions and control their work processes.

Flex Time

A flexible work schedule that allows employees to alter work day start and finish times.