Which of the Following Terms Refers to the Belief That

question 77

Multiple Choice

Which of the following terms refers to the belief that one can master a situation and produce favorable outcomes?

• A)Emotional contagion
• B)Self-efficacy
• C)Cognitive dissonance
• D)Emotional labor

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Definitions:

Job Turnover

The rate at which employees leave a workforce and are replaced by new employees.

Nominal Wage

The amount of money received by a worker per unit of time (hour, day, etc.); money wage.

Real Wage

The amount of goods and services a worker can purchase with his or her nominal wage; the purchasing power of the nominal wage.

Agency Shops

A workplace agreement where employees, whether or not they are union members, must pay union fees for the bargaining services the union provides.