SERVQUAL Measures Which Dimension of Service Quality

question 16

Multiple Choice

SERVQUAL measures which dimension of service quality

• A)Reliability,Tangibles,Assurance,Empathy,and Conformance Quality
• B)Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance
• C)Responsiveness,Tangibles,Empathy,Assurance,and Reliability
• D)Reliability,Tangibles,Responsiveness,Empathy,and Conformance Quality

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Definitions:

Working Backward

A problem-solving strategy where one starts from the goal state and works in reverse to reach the initial state.

Sudden Insight

A moment of clarity in which the solution to a problem is instantly understood without the need for conscious reasoning.

Problem-Solving Technique

A method or process used to identify solutions to specific challenges or obstacles in a systematic manner.

Mental Set

Mental set is a cognitive framework or mindset that represents a particular way of thinking about something, often making it difficult to solve problems or see situations from a different perspective.