SERVQUAL Is Widely Used in Practice to Measure Manufacturing Operations

question 11

True/False

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

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Definitions:

Transformational Leadership

A style of leadership where leaders work with teams to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of a group.

Normative Decision Model

A theoretical model that suggests leaders can improve decision-making by matching their leadership style to the specific demands of the situation.

Group Participation

The involvement and active engagement of members within a group activity or task, contributing to the group's objectives.

Subordinate Treatment

The behavior and actions of managers toward their employees, reflecting the nature of their interpersonal relationships and management style.