Which of the Following Is NOT Part of the Quality

question 15

Multiple Choice

Which of the following is NOT part of the quality trilogy that Juran advocates?

• A) Planning
• B) Operations
• C) Control
• D) Improvement

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Definitions:

Collection Process

Procedures followed by a business to collect money owed by customers.

Issuer

The entity responsible for providing a financial instrument or security, such as bonds, shares, or notes, to the market or the public.

Retailer

A business entity that sells goods and services directly to consumers, acting as the final link in the supply chain between manufacturers and end-users.

Credit Card

A payment card issued by a financial company giving the holder an option to borrow funds, typically at point of sale.