Managing Quality in a Lean System

question 33

Multiple Choice

Managing quality in a lean system:

• A)Is easy
• B)Means that product and service defects are never defined as waste
• C)Is done by suppliers
• D)Requires continuously exposing and correcting quality problems

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Definitions:

Redundancy

The inclusion of extra components that are not strictly necessary to functioning, intended to increase reliability or to serve as a backup.

Empathize

To understand and share the feelings of another individual from their perspective.

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, responding thoughtfully, and remembering the conversation.

Clarifying

The process of making intentions, expectations, or concepts clear and understandable to avoid confusion and ensure effective communication.