The Degree of Customer Contact Measures

question 17

Multiple Choice

The degree of customer contact measures:

• A)The amount of time the customer is separated from the service delivery system
• B)The amount of time the customer is in the service delivery system while the service is being produced
• C)The customization abilities of the service system
• D)None of the above

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Definitions:

Collective Unconscious

A concept in Jungian psychology referring to the part of the unconscious mind which is derived from ancestral memory and experience shared among all humans.

Carl Jung

A Swiss psychiatrist who founded analytical psychology, emphasizing the role of the unconscious mind and archetypes in personality.

Memories

Stored information and experiences in the brain that can be recalled.

Neo-Freudian

Pertains to psychologists and theories that branched off from Freud’s original psychoanalytic theory, often placing more emphasis on social environment and culture than on innate biological instincts.