The Service-Profit Chain Shows That _____ Is the Key to Profitability

question 12

Multiple Choice

The service-profit chain shows that _____ is the key to profitability.

• A)customer loyalty
• B)customer satisfaction
• C)customer contact
• D)employee productivity

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Definitions:

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally and automatically triggers a reflexive response without any prior learning.

Conditioned Stimulus

An initially neutral signal that, once it's linked with an unconditioned stimulus, ultimately provokes a conditioned response.

Conditioned Response

A learned response to a previously neutral stimulus that has become associated with an unconditioned stimulus.

Ivan Pavlov

A Russian physiologist best known for his work in classical conditioning, demonstrating the learning process of associative reflexes.