Which of the Following Are Characteristics of a Low-Contact Service

question 35

Multiple Choice

Which of the following are characteristics of a low-contact service delivery system?

• A) Lower costs and more standardization.
• B) Greater flexibility, need for people who are highly skilled in interpersonal relations, and a customer orientation.
• C) Need for people with a high level of technical skills oriented toward efficient processing, well-defined procedures, and smooth flow.
• D) Both a and c.
• E) All of the above.

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Definitions:

Parameters

Variables that are passed to a function or method as input, where the function can then use or modify them to perform a task.

Wildcard

In computing, a symbol or set of symbols used to represent unknown, variable, or multiple characters or numbers in a command or search.

SortedSet

An interface in the Java Collections Framework representing a set that maintains its elements in ascending order.

Set Interface

An interface in Java Collections Framework representing a collection that contains no duplicate elements and has no specific order.