Which of the Following Is NOT a Correct Statement

question 12

Multiple Choice

Which of the following is NOT a correct statement?

• A) A service is produced and consumed simultaneously.
• B) Services are provided in a bundle of services and goods.
• C) The service delivery system should be designed primarily around the employees in the system.
• D) Low-contact services can usually be made more efficient than high-contact services.

---

Definitions:

Secondary Research

The analysis and interpretation of existing data or information that was collected by someone else, as opposed to primary research where data is collected firsthand.

Historical Documents

Original records and texts that pertain to past events, serving as evidence or sources of history.

Hypothesis

A proposed explanation made on the basis of limited evidence as a starting point for further investigation.

Variable

An element, feature, or factor that is liable to vary or change; used in statistics and research to measure and analyze differences.