____ Contact Services Require Employees with Technical Skills and Efficient

question 15

Multiple Choice

____ contact services require employees with technical skills and efficient processing routines.

• A)High
• B)Low
• C)Moderate
• D)More than one of the above

---

Definitions:

Positive Attention

The focus and acknowledgment given to positive behaviors, encouraging their repetition.

Temperaments

Innate traits that influence an individual's behavioral patterns, emotional reactions, and modes of social interaction.

Difficult Child

Refers to a child who exhibits challenging behaviors that are more intense and frequent than typical, often requiring specialized parenting strategies.

Behavioral Style

An individual's characteristic pattern of behavior, emotional response, and way of interacting with the environment and others.