The Service-Profit Chain Shows That _____ Is the Key to Profitability

question 12

Multiple Choice

The service-profit chain shows that _____ is the key to profitability.

• A)customer loyalty
• B)customer satisfaction
• C)customer contact
• D)employee productivity

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Definitions:

Gutsy

Displaying courage, bravery, and a willingness to take bold risks.

Oil and Gas Exploration

The process of searching for underground or underwater deposits of oil and gas, involving geological surveys and drilling.

Security Risks

Potential threats that could result in unauthorized access, damage, or destruction to an organization's assets, including data, systems, and physical property.

Extraversion

A personality trait characterized by outgoingness, high energy, and positive emotions towards social interactions and activities.