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____________________ design methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.
Compliance
The act of conforming, acquiescing, or yielding, often to a set of rules, standards, or demands.
Resistance
The act of opposing or struggling against something that is perceived as a challenge or a threat.
Foot-In-The-Door
A persuasion technique where a small initial request is made in order to gain compliance with a larger request later.
Door-In-The-Face
A persuasion technique where a large, unreasonable request is made first, followed by a smaller, more reasonable request.
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