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When a customer with an injured hand had to fill out a long customer survey form, Jason, the store manager, took time out to do it for her. Jason was "going the extra mile" for the customer.
Late Adolescence
A phase of adolescence, typically from ages 15 to 18, characterized by further development of identity, cognitive abilities, and nearing physical maturity.
Longitudinal Studies
Research methods that involve repeated observations of the same subjects over a period of time, often used to study development, behavioral, and social changes.
Midlife
A period in an adult's life, often between the ages of 40 and 65, characterized by personal, social, and career transitions.
Vocational Self-Concept
Part of one’s total identity that includes ideas about which qualities of the self would or would not provide a match to the requirements of an occupation. Includes person’s view of his own characteristics and of his life circumstances, such as the limits or opportunities created by economic conditions and so on.
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