If a Customer Does Not Have a Thorough Understanding of What

question 38

Multiple Choice

If a customer does not have a thorough understanding of what his or her own needs are:

• A)you should focus on providing quality products.
• B)you should consider revising your product and service offerings.
• C)you should probe to find out the needs behind their surface statements.
• D)you should try to satisfy the customer's material needs and not the basic human needs.

Comprehend the significance of social and environmental factors in stress and coping.

Understand the principles of health psychology and its subfields.

Learn the stages of the General Adaptation Syndrome (GAS) and their implications for stress management.

Understand the structure and functions of the nervous system.