Which of the Following Is the Best Way to Deal

question 43

Multiple Choice

Which of the following is the best way to deal with a customer complaint?

• A)You should take it as an opportunity to learn about the problems of your products and improve.
• B)You should ignore it as all customers cannot be equally satisfied.
• C)You should cover up the complaint as these instances have a negative effect on the company.
• D)You should blame the person responsible for the complaint.

---

Definitions:

Bass's Transactional Leadership

A leadership model that focuses on the reciprocal transactions between leaders and followers, emphasizing rewards and punishments.

Achievement-oriented Leadership

A leadership style focused on setting challenging goals and encouraging high performance from team members.

Charismatic Leadership

A leadership style characterized by an individual's ability to inspire and motivate followers through their charm, persuasiveness, and personal appeal.

Passive Management

A leadership approach characterized by minimal intervention or decision-making, often leading to a lack of direction or support for team members.