The Customer Who Never Complains, but Responds to Bad Service

question 55

Short Answer

The customer who never complains, but responds to bad service by taking his or her business elsewhere is called a "_____" customer.

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Definitions:

Gamification

The application of game-design elements and principles in non-game contexts to enhance engagement, motivation, and participation.

Discriminate

To make a distinction in favor of or against a person or thing based on the group, class, or category rather than according to actual merit; can also refer to the ability to perceive and distinguish differences.

Communication Process

The series of steps through which information is transmitted and received between senders and receivers.

Technology

The application of scientific knowledge for practical purposes, especially in industry and everyday life.