Describe Ways of Identifying a Customer's Unspoken Needs

question 59

Essay

Describe ways of identifying a customer's unspoken needs.

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Definitions:

Peripheral Route Persuasion

A method of persuasion that relies on superficial cues or endorsements, rather than logical argument, to influence opinions or attitudes.

Offering Evidence

The act of providing information, facts, or data to support a claim, argument, or hypothesis.

Unimportant Cues

Signals or pieces of information that are deemed irrelevant or not significant to the task or situation at hand.

Personal Traits

Characteristics or qualities that form an individual's distinctive character.