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Why should firms encourage complaints ?
Defined Behavior Patterns
Specific, identifiable sets of behaviors that are consistently exhibited by individuals across different situations.
Expressive Movements
Movements that convey an individual's emotions or intentions, often through gestures or body language.
Sympathetic Nervous System
The sympathetic nervous system is part of the autonomic nervous system that prepares the body for physical activity and is often associated with the fight-or-flight response.
Cannon
Cannon likely refers to Walter B. Cannon, a physiologist who coined the term "fight or flight response" and contributed significantly to the understanding of homeostasis.
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