Two of the Simplest Principles of Customer Service Include

question 17

Multiple Choice

Two of the simplest principles of customer service include:

• A)Create needs in your customers; Try to satisfy those needs.
• B)Sell the product first; Explain how the product benefits the customer.
• C)Prepare the idea for a service; Find a customer to fit the service.
• D)Find out what the customer needs; Do whatever is necessary to satisfy those needs.

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Definitions:

Flooding

Also known as response prevention, a behavior therapy in which a phobia is eliminated by forced exposure to the feared stimulus without an aversive consequence.

Chemical Substance

A form of matter with a constant chemical composition and characteristic properties.

Cortisol

A steroid hormone released by the adrenal glands in response to stress or low blood-glucose concentration; often referred to as the stress hormone.

Effective Punishment

Punishment that successfully decreases or stops unwanted behaviors by applying an adverse stimulus or removing a desirable one following the behavior.