Which of the Following Is a Faulty Notion Regarding Customer

question 2

Multiple Choice

Which of the following is a faulty notion regarding customer service?

• A)Knowing the issues involved in a business is important to develop the skills of effective customer service.
• B)Customer service is of little importance as customers exist for the benefit of businesspeople.
• C)The most obvious reason for increased importance for high-quality customer service is greater competition.
• D)Keeping customers happy and loyal simply makes good economic sense.

Identify the role of management information systems in decision-making processes.

Understand the concept of intellectual capital and its value to organizations.

Appreciate the importance of strategic opportunism in managerial decision-making.

Recognize common mistakes in information systems management and their avoidance.

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Definitions:

Retail Price

The total cost that consumers pay for a product in retail stores, including markups by retailers.

Wholesale Cost

The price charged by manufacturers or distributors to retailers for products, typically lower than the retail price.

Basic Price Per Meal

The standard cost before any discounts or additional fees, for a single meal offering.

Discounted

The reduction applied to the original price of a product or service.