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Why is a "nice" customer often considered detrimental to a business?
Authority Figure
An individual who holds a position of power or control, often within a social, legal, or organizational context, influencing or directing the behavior of others.
Solomon Asch
A Polish-American psychologist best known for his research on social psychology, especially conformity and social pressure.
Comparison Lines
In the context of perception, these are reference lines against which other objects or magnitudes are compared or judged.
Conformity
The tendency of individuals to align their attitudes, beliefs, and behaviors with those of a group or society.
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