Which of the Following Is the Best Way to Deal

question 43

Multiple Choice

Which of the following is the best way to deal with a customer complaint?

• A)You should take it as an opportunity to learn about the problems of your products and improve.
• B)You should ignore it as all customers cannot be equally satisfied.
• C)You should cover up the complaint as these instances have a negative effect on the company.
• D)You should blame the person responsible for the complaint.

---

Definitions:

APA

American Psychological Association, a professional organization representing psychologists in the United States.

Courts

Institutions dedicated to adjudicating legal disputes between parties and administering justice according to the law.

DEXA Scan

A medical imaging technique that uses very low doses of X-ray to measure bone mineral density, primarily used for diagnosing and tracking osteoporosis.

Neuroimaging

The use of various techniques to either directly or indirectly image the structure, function, or pharmacology of the nervous system.