When Customers Perceive That You Are Willing to Listen to Their

question 11

Multiple Choice

When customers perceive that you are willing to listen to their problems and that you are encouraging their response, they are most likely to:

• A)respond honestly and openly.
• B)become suspicious and hold back their responses.
• C)take this as a sign of weakness and take advantage of your courtesy.
• D)demand compensation for their suggestions and feedback.

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Definitions:

Merchandising Business

A type of business that makes profit by buying goods at a wholesale price and selling them at a retail price, primarily dealing in goods rather than services.

Financial Statements

Financial statements are records that provide an overview of a company's financial performance and position, typically including the balance sheet, income statement, and statement of cash flows.

Purchases Returns and Allowances

From the buyer’s perspective, returned merchandise or an adjustment for defective merchandise.

Periodic Inventory System

An inventory accounting system where updates are made on a periodic basis rather than continuously.