Which of the Following Questions Is the Golden Rule for Ethical

question 45

Multiple Choice

Which of the following questions is the Golden Rule for ethical customer service?

• A)"Is this customer a valuable resource to be considered with utmost importance?"
• B)"Would you want to continue with this customer?"
• C)"Are you treating the customer the way you would like to be treated in a similar situation?"
• D)"Is there an easier, non-controversial manner to resolve the customer's problem?"

Recognize the impact of environmental factors on decision-making and problem-solving in organizations.

Describe strategies used in decision-making under risk and uncertainty.

Explain the use of decision-making models that incorporate the notion of bounded rationality.

Discuss the importance of ethical considerations and the potential for errors in decision-making.

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Definitions:

Decentralizing Decision Making

The distribution of decision-making authority away from a central figure or location to lower-level employees or divisions within an organization.

Information Transfer

The process of conveying data from one place, person, or entity to another.

Incentive Compensation

A form of payment designed to motivate and reward employees for exceeding their performance targets or objectives.

Agency Costs

Costs incurred from conflicts of interest among stakeholders, particularly between management (agents) and shareholders (principals).