When Giving a Customer Bad News, One Has to Maintain

question 53

Short Answer

When giving a customer bad news, one has to maintain a _____ tone of voice.

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Definitions:

Medium Levels

Refers to an intermediate or average degree of intensity, size, quality, or importance.

Proxemics

The study of how humans use space in communication, including the physical distances maintained in social interactions and the implications of space on behavior and communication.

Non-verbal Behaviours

Communication actions other than spoken or written language, including gestures, facial expressions, body language, and other forms of expressing messages without words.

Dysfunctional Conflict

Conflict that impedes organizational performance, hinders achievement of goals, and can be destructive to relationships within the organization.