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Describe ways of identifying a customer's unspoken needs.
Betty Neuman
A nursing theorist known for developing the Neuman Systems Model, focusing on the individual's relationship to stress, the reaction to it, and reconstitution factors that are dynamic in nature.
Hildegard Peplau
A pioneering nurse theorist who introduced the concept of nurse-patient relationships and interpersonal nursing.
NANDA
An organization (North American Nursing Diagnosis Association) that develops, researches, disseminates, and refines the nomenclature of nursing diagnoses.
Nursing Diagnoses
Clinical judgments about individual, family, or community responses to actual or potential health problems or life processes.
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