What Are the Two Things to Remember When Dealing with Unreasonable

question 99

Essay

What are the two things to remember when dealing with unreasonable, angry, or overly demanding customers?

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Definitions:

Relationships

Connections or associations between people, based on kinship, love, solidarity, professional interactions, or other social commitments.

Aronson and Carlsmith

Researchers known for their work in social psychology, particularly for studies on cognitive dissonance.

Punishment

Punishment involves the application of an adverse event or condition in response to unwanted behavior, aiming to reduce or eliminate that behavior.

Misbehave

To act out or behave badly, often violating social norms or expectations.