Gina, a Customer Care Executive, Is an Introvert Who Prefers

question 27

Multiple Choice

Gina, a customer care executive, is an introvert who prefers to keep to herself. Her attitude has negatively affected the image of her company. Gina's supervisor has decided to give her feedback on how to improve her attitude. Which of the following feedback is likely to be most effective in changing Gina's attitude?

• A)"I think you are not fit for this job."
• B)"Why don't you change your attitude?"
• C)"Why don't you try being more friendly with your customers?"
• D)"In my opinion, you need to be more sensitive toward others and not be self-absorbed all the time."

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Definitions:

Accrue Interest

The process of recognizing interest income or expense that has been earned or incurred but not yet received or paid.

Multi-step Income Statement

An income statement that segregates total revenues and expenses into operating and non-operating categories, providing a detailed view of a company's financial performance.

Bond Discount

The disparity in value when a bond's selling price is beneath its designated face value.

Semiannual Interest

Interest that is computed and disbursed semi-annually, commonly associated with bonds and loans.