Gina, a Customer Care Executive, Is an Introvert Who Prefers

question 27

Multiple Choice

Gina, a customer care executive, is an introvert who prefers to keep to herself. Her attitude has negatively affected the image of her company. Gina's supervisor has decided to give her feedback on how to improve her attitude. Which of the following feedback is likely to be most effective in changing Gina's attitude?

• A)"I think you are not fit for this job."
• B)"Why don't you change your attitude?"
• C)"Why don't you try being more friendly with your customers?"
• D)"In my opinion, you need to be more sensitive toward others and not be self-absorbed all the time."

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Definitions:

Soda Tax

Government-imposed tax on sugary beverages to combat obesity and health issues while generating revenue.

Sugary Drinks

Beverages containing added sugars such as sodas, sports drinks, and fruit-flavored drinks, often linked to health issues like obesity and diabetes.

Interstate Commerce Commission

A former agency of the U.S. government responsible for regulating the economics and services of specified carriers engaged in transportation between states.

Legislation

Laws or statutes enacted by a legislative body, such as a parliament or congress, that govern behavior and processes within a jurisdiction.