Examlex
Change programs are more successful when they are geared toward meeting long-term results rather than short-term results.
Payoff
The return or reward resulting from an action or investment, which can be in the form of profit, benefit, or satisfaction.
Emotional Intelligence
The capacity to identify, comprehend, and control our personal emotions, as well as to identify, comprehend, and impact the emotions of other people.
Richard Boyatzis
A distinguished professor known for his work in emotional intelligence, behavior change, and competence.
Defensive Behavior
Actions or reactions aimed at protecting oneself from perceived threats or criticism.
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