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Jill Asks Jennifer to Inform Debra That Her Job Interview

question 20

Multiple Choice

Jill asks Jennifer to inform Debra that her job interview has been moved to 2 PM. Jennifer forgets to convey the message and, as a result, Debra misses her interview. In this situation, Debra is a victim of a _____ barrier in communication.


Definitions:

Employee Loyalty

The extent to which employees feel a strong allegiance to their employer, often resulting in longer tenure and greater organizational commitment.

Cognitive Dissonance

a psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Employee Attitudes

The set of emotions, beliefs, and behaviors toward aspects of their work environment that employees hold.

Stress Management Program

A structured approach to helping individuals identify stressors and learn skills to reduce or manage stress.

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