Two Supervisors, Justin and Shawn, Had Been Given Instructions to Trim

question 29

Multiple Choice

Two supervisors, Justin and Shawn, had been given instructions to trim their group size by two people. Justin's personality tended to favor people. He was generally more sensitive to people, and was a thoughtful supervisor. Shawn was just the opposite. He was more concerned with group production, and considered people's feelings secondary to the work. Hence their approaches in trimming their teams were different. They could not see the other's point of view and hence they left the discussion thinking ill of each other. Which of the following types of conflict did Justin and Shawn experience?

• A)Personality conflict
• B)Functional conflict
• C)Inter-group conflict
• D)Cross-cultural conflict
• E)Programmed conflict

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Definitions:

TQM

Total Quality Management, a management approach focused on continuous improvement of all organizational processes, products, and services.

Tally Defects

The process of counting and recording flaws or errors in a product or process to analyze and improve quality control.

Manufacturing Process

Involves the steps, operations, and methodologies used to transform raw materials into finished goods or products.

Contingency Theories

A group of leadership theories suggesting that there is no single best way to lead, as effective leadership depends on the context of the situation.