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A Firm Trained Its Customer Service Representatives Who Handled Telephone

question 89

Multiple Choice

A firm trained its customer service representatives who handled telephone enquiries to handle walk-in customers as well. This implies that the firm was engaging in _____.


Definitions:

Hand Grease Gun

A manual tool used for applying grease or lubricant to various mechanical components to ensure smooth operation and prevent wear.

Multi-leaf Spring Pack

An assembly of several layers of metal springs stacked together, used primarily in the suspension systems of heavy vehicles for support and shock absorption.

Broken Leaf

Refers to a damaged leaf in a multi-leaf spring, often leading to vehicle suspension issues.

OEM Recommendations

Guidelines or advice given by the Original Equipment Manufacturer regarding the maintenance, use, or repair of their product.

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