A Firm Trained Its Customer Service Representatives Who Handled Telephone

question 89

Multiple Choice

A firm trained its customer service representatives who handled telephone enquiries to handle walk-in customers as well. This implies that the firm was engaging in _____.

• A)job design
• B)job enlargement
• C)scientific management
• D)job enrichment
• E)job rotation

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Definitions:

Operating Indefinitely

A business condition where it is expected that the company will continue its operations without a foreseeable end.

Future Benefits

Expected economic advantages gained from current investments, actions, or decisions.

Business

An organization or enterprise engaged in commercial, industrial, or professional activities with the aim of generating profits.

Business Activities

Operations, tasks, or functions that a company engages in as part of its pursuit of economic gain.