In Successful Improvement Programs, Total Quality Management Principles Are Embedded

question 53

True/False

In successful improvement programs, total quality management principles are embedded in the organization's culture.

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Definitions:

Faulty Heuristics

Incorrect or misleading cognitive shortcuts that are used to make decisions or solve problems.

Neurons

Specialized cells within the nervous system that transmit information through electrical and chemical signals.

Visual Information

Data or knowledge that can be received and processed visually, often via illustrations, graphs, images, or video.

Overconfidence Effect

A mental distortion in which a person's belief in their own decision-making abilities exceeds the actual precision of those decisions.