Which of the Following Is Defined As, "Continuous, Customer-Centered, Employee-Driven

question 42

Multiple Choice

Which of the following is defined as, "continuous, customer-centered, employee-driven improvement?"

• A)Total quality management
• B)Contingency approach
• C)Open-systems perspective
• D)Refreezing process
• E)Organizational subculture

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Definitions:

Wagner Act

A foundational piece of labor legislation in the United States that established the rights of employees to organize, engage in collective bargaining, and take collective action, including strikes.

Taft-Hartley Act

Also known as the Labor Management Relations Act of 1947, it restricts the activities and power of labor unions in the United States.

Landrum-Griffin Act

A 1959 U.S. law officially known as the Labor-Management Reporting and Disclosure Act, aimed at regulating labor unions' internal affairs and their officials' relations with employers.

Immigration Reform and Control Act

A U.S. federal law enacted in 1986 aimed at controlling and managing immigration, notably by making it illegal to hire undocumented immigrants.