When a Narrative Counselor Wants to Separate the Problem,such as Depression,from

question 15

Multiple Choice

When a narrative counselor wants to separate the problem,such as depression,from the person,they might ask a question such as:

• A) What is it like for you to be a depressed person?
• B) How has Depression affected your life?
• C) In what ways are you depressed?
• D) How often are you depressed?

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Definitions:

Share of Customer

The percentage of an individual customer's purchase of a product that comes from a specific company.

Zone of Tolerance

the range within which customers are willing to accept variations in a product or service's quality.

Customer Expectations

Customer Expectations refer to the preconceived notions or standards that consumers have regarding the quality, performance, and value of a product or service before making a purchase.

Variability in Performance

The degree to which the outcomes or results of a process, such as service delivery, can differ over time.