TQM Has Two Core Principles

question 93

Multiple Choice

TQM has two core principles:

• A)Employee commitment and customer satisfaction.
• B)Financial health and financial stability.
• C)People orientation and improvement orientation.
• D)Management and leadership.
• E)Radical innovation and continuous improvement.

---

Definitions:

Customers Served

The number of clients or customers who receive services or products from a business within a specified time frame.

Revenue

The total amount of money received by a company for goods sold or services provided during a certain period of time.

Spending Variances

Differences between the actual and budgeted amounts of money spent during a period.

Customers Served

The total number of unique customers who receive services or products from a business during a specific period.