At Claremont Profession Fencing, Employees Were Asked How the Quality

question 117

Multiple Choice

At Claremont Profession Fencing, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback.Claremont has overcome which of the following barriers to success of control systems?

• A)Overemphasis on one instead of multiple approaches.
• B)Overemphasis on paperwork.
• C)Overemphasis on means instead of ends.
• D)Too much control.
• E)Too little employee participation.

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Definitions:

Purchasing Control

The process of managing and regulating the buying of goods and services for an organization, to ensure that products are purchased cost-effectively and meet the required standards.

Supplier-Purchaser Relationships

The dynamic between businesses that provide products or services and their customers or clients, focusing on transactional exchanges, trust, and long-term partnerships.

Leveraging Buying Power

Utilizing an organization's or individual's ability to negotiate better terms through the strategic use of their purchasing capacity.

Financial Ratios

Quantitative measures derived from financial statements used to evaluate a company's financial health, performance, and viability.