A Manager Who Literally Wanders Around Her Organization and Talks

question 135

Multiple Choice

A manager who literally wanders around her organization and talks with people across all lines of authority is doing

• A)COO.
• B)MBWA.
• C)MBO.
• D)TQM.
• E)JIT.

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Definitions:

Cognitive Dissonance

A psychological state of tension that occurs when an individual holds two conflicting thoughts, beliefs, attitudes, or perceptions simultaneously.

Imbalance

A state of lack of equilibrium or proportion, in physical contexts, emotional states, or relationships.

Self-Handicapping

A strategy where individuals create obstacles to their own success to protect self-esteem in case of failure.

Elaboration Likelihood Model

A theory in social psychology that explains different ways of processing stimuli, why they are used, and their outcomes on attitude change.